SHIPPING & RETURNS
Shipping Information
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Location & Carrier: All physical orders ship from BOHHOS Studio, 2 Quest Avenue, Hemingfield, S73 0QB Barnsley, South Yorkshire, UK via Royal Mail 1st Class.
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Shipping within the UK Only: Physical products (like personalised greeting cards) are currently shipped exclusively within the UK.
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Direct Shipping to Recipients: If you’re purchasing a personalised card for someone else, I can ship it directly to their address—just provide the recipient’s details at checkout.
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Digital Projects Available Worldwide: All digital designs can be purchased and downloaded worldwide.
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Currency & Charges: Payments are processed in GBP. If you’re purchasing from overseas, please be aware of any currency conversion fees or additional charges by your bank.
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Returns & Refunds
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Digital Products: Due to the nature of digital files, all sales are final. However, if there’s an issue like a broken link or file error, I will gladly offer a refund or fix the problem right away.
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Physical Returns (Non-Personalised Items):
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If you wish to return an item, please contact me via the form on my Contact page, providing your order number and the date of purchase.
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The buyer is responsible for return shipping costs, unless the error was on my side.
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Items must be returned in their original, unopened condition to qualify for a refund.
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Once your return is received and inspected, I’ll notify you about your refund status.
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Personalised Items: Because personalised products are created just for you, they cannot be returned unless an error was made by me (e.g., incorrect spelling that differs from the provided instructions). Unfortunately, I cannot offer refunds if the customer provided incorrect details (such as a misspelled name).
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Return Address: Any authorised returns should be sent back to:
BOHHOS Studio
2 Quest Avenue
Hemingfield, S73 0QB
Barnsley, South Yorkshire, UK